Frequently Asked Questions
Everything you need to know about your Fiido gear and orders.
What is the typical shipping time for Fiido products?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days for delivery.
Do you offer a warranty on your sports equipment?
Yes, all Fiido products come with a comprehensive 12-month warranty covering manufacturing defects and hardware failures under normal use.
What is your return policy for unused items?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my order?
Once your order has shipped, you will receive an email notification containing a unique tracking number and a link to monitor your package's progress.
Are Fiido products water-resistant for outdoor sports?
Many of our products feature IPX4 or higher water resistance ratings, making them suitable for outdoor use in light rain or sweat-heavy activities.