Returns & Exchanges

At Fiido Company, we stand by the quality of our high-performance sports gear and offer a 30-day return window to ensure your complete satisfaction. If your equipment doesn't meet your expectations, we are committed to making it right through a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Fiido

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned gear, we will process your refund or exchange within 5-7 business days.